My jewelry is broken or defective, what should I do?

At Equestrian Shop , we are committed to offering you quality jewelry, but it may happen that a defect appears or a breakage occurs. Don't panic! Follow our steps to benefit from the 1 year + Warranty and allow us to help you quickly.

1. Consult our article on the guarantee of our jewelry

Before taking any action, we invite you to consult our detailed article on How our jewelry warranty works . You will find all the information concerning warranty support and possible exceptions.

2. Contact our Customer Service

If your jewelry is broken or has a defect, contact our Customer Service at the following address: contact.equestrian@gmail.com . Don't forget to attach a photo of the damaged jewelry as well as your proof of purchase to facilitate support.

3. No physical store? No worries!

Since we do not have physical stores, all returns and exchanges are done exclusively online . We cover the shipping costs of the jewelry to be repaired, as well as the return costs once the repair or exchange is made.

We are committed to finding the best solution to bring your jewelry back to life and ensure your complete satisfaction.