It is the buyer's responsibility to enter the delivery address correctly; in the event of a problem when sending an order, due to an error in the buyer's delivery address, Equestrian Shop cannot be held responsible for the (partial) loss of the shipment. If Equestrian Shop requires additional information regarding a delivery address, Equestrian Shop is authorized to contact the buyer to ask for this information. Any request for additional information regarding the delivery address may result in a delay in delivery.

Equestrian Shop will do everything in its power to deliver the order to the delivery address within the expected delivery times.

If delivery is delayed or cannot be carried out or if only partial execution is possible, the buyer will be informed as soon as reasonably possible after placing the order. In this case, the buyer has the right to terminate the contract free of charge.

Unless expressly agreed otherwise, the risk of damage and/or loss of products is borne by Equestrian Shop until the time of delivery to the indicated address.

If the Buyer receives an item that they did not order, they must notify Equestrian Shop as soon as possible (within 24 hours of receiving the order) by email (or via the contact page of the Website). The Buyer will be responsible for returning this product at Equestrian Shop's expense, after receiving instructions from Equestrian Shop for the return. Equestrian Shop will then be responsible for sending the correct product to the Buyer, provided that the Buyer has fully complied with Equestrian Shop's return instructions.

In the event of delivery to the buyer of a damaged or incomplete item, the buyer must inform the Equestrian Shop customer service team as soon as possible (within 24 hours of receiving the order) via email ( contact@equestrian-shop.fr ). Equestrian Shop will then decide how to handle the claim. The customer must always inform Equestrian Shop in the situation(s) mentioned above and wait for instructions from the Equestrian Shop customer service team. A customer who, in such a situation, returns an item at his own expense, without first contacting the customer service team or waiting for instructions from them, cannot demand reimbursement from Equestrian Shop for the costs incurred (nor hold Equestrian Shop responsible for the return that took place without Equestrian Shop's prior consent).

If the order that has been shipped or is being shipped by Equestrian Shop to the buyer is missing, missing or if the buyer claims not to have received the order (despite the tracking data / information from the carrier indicating otherwise), the carrier's claims handling procedure will be initiated and the outcome of this procedure will have to be awaited before any refund or reshipment can take place. The buyer will cooperate fully with the carrier's claims handling procedure. If a shipment has gone missing due to an error on the part of the carrier (and after completion of the carrier's claims handling procedure), Equestrian Shop will refund the purchase to the customer or attempt to reship the ordered item.

In case of shipment not delivered to the buyer's delivery address (or collection point) 14 days after the dispatch date, the buyer has the obligation to inform the Equestrian Shop customer service team by email within 14 days (therefore: as a last resort 28 days after the dispatch date).

FAQ ABOUT DELIVERY

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

BE, FR: 3 to 5 working days

The delivery time depends on both the country and the location. An order that is shipped to a rural area may take longer than an order shipped to Paris. The expected delivery time in business days, as mentioned on the product advertisement, differs from one shipping country to another. The tracking information that you receive as soon as the package has left the Equestrian Shop shipping room, indicates a delivery time.

Christmas deliveries

Delivery times during the Christmas period will be influenced by the high demand. However, we send your orders placed in the morning and early afternoon during the day, which greatly reduces our delivery times compared to major distributors.

WHERE CAN I CHECK THE STATUS OF MY ORDER?

As soon as your order has been shipped, you will receive an email with the tracking data. The expected delivery time, indicated on the advertisement, is mentioned in "working days", which means that weekends and national holidays should not be taken into account.